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Shipping & Returns

SHIPPING POLICY

We offer standard tracked postage via Sendle or Australia Post, depending on the location.

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Once we received the order, it will be process and ready for delivery as soon as possible. Generally within 1-2 Business days. Custom order such as press on nails will take longer, as it made to order. Because all the press on nails in our website are handcrafted and hand painted by me, the turnaround timeframe really depend on  how many orders I have currently.

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The delivery time is an estimate set by the postal service provider, normally it will take 3-7 Business days, but due to current situation(COVID), there may be a delay; the punctuality of it depends on them and it's not something we can guarantee. Any delays or missing items in delivery transit are not part of our accountability, as we only send the items to the postal service.

RETURN & EXCHANGE POLICY

Products that are eligible for return are as follows: Damaged during delivery, or what you've received did not match with the order placed “the item must be unused, in the same condition that it was delivered, and it must also be in it original packaging”.

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Customized products are not refundable.

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Contact info@superkawaii.online to process your return. We requires your order details and photographic evidence, please do so within 3 days of arrival.

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